Reopening, what it means to you and how to book punting on the River Cam

How we're operating

We want to make sure it’s as easy and as safe as possible for you to enjoy the pleasure of punting and the sights of Cambridge that we’ve all missed. To ensure that, we've reopened our sites with adapted opening hours and reduced capacity.

Which services are open?

  • Our Boatyard punt station is open for pre-booked self-hire punts on the Upper River in the direction of Grantchester only.

  • Our Mill Lane and Quayside punt stations are open for private and shared chauffeured tours along the College Backs.

Do I need to pre-book?

  • For our self-hire punts we’ve introduced an advanced booking system here on our website

  • For our private chauffeured tours we accept bookings here on our website, over the phone or at our kiosk.

  • For our shared chauffeured tours you can purchase socially-distanced row of seats directly at our kiosk.

Which services are still closed?

  • College Backs self-hires are not available at the moment. 

  • Our kayaks and canoe rental is also not available at the moment due to the nature of the shared buoyancy aids.

What we are doing differently

  • Requiring visitors to book hire and tour slots in advance to avoid crowding.

  • Allowing no more than 6 persons per group / punt for a self-hire punt and no more than 9 persons per group / punt for a chauffeured tour.

  • Thoroughly sanitising all equipment (boat, cushions, pole and paddle) before and after each use.

  • Implementing designated pedestrian route layouts and signage on site, along with dedicated members of staff to monitor the flow of people.

  • Conducting briefings and hire handover procedures from 2 metres away.

 


 

If you have a booking placed before 4th July, if you are a member with a season or annual ticket or have purchased a punt, a canoe or a kayak ticket:

How it affects your punting with Scudamore's

Due to the constrained capacity and staggered reopening of our operation, your private tour, shared punt ticket or punting membership might have special conditions on its usage.

Please refer to the information below:

If you have a private chauffeured booking or a booked chauffeured package with us

We cancelled all tour bookings and packages arranged up until 3rd July. In these cases, we offer the choice of a full credit note for the value of your booking, a reschedule to a future date or a full refund.

Depending on the developing situation, we'll either resume normal service from 4th July or extend booking cancellations further. At present our standard bookings terms and conditions still apply to bookings arranged from 4th July, but if we have to extend the cancellation period, we'll offer the alternative choices mentioned in the paragraph above.

If you have a Shared Punting e-ticket purchased with us

Due to the developing situation we'll be offering a 12-month extension to e-ticket purchases beyond the standard 6-month validity period which starts from the purchase date.

An alternative is to use the value of the ticket against a self-hire punt or a private chauffeured tour when those become available as we reopen.

If you have a Shared Punting e-ticket purchased through a partner (Get Your Guide, TripAdvisor)

Please contact the partner through which you've purchased your ticket. Potential refunds will be dependent on each partner's individual cancellation policy.

If you have a Self-Hire punt, canoe or kayak ticket purchased before 1st June

If you have an 90-minute open-ended ticket or a gift-voucher purchased through our website, we can convert your e-ticket to a 90-minute self-hire booking for your preffered time and date. If you have any questions about your ticket or alternative choices for making the most of it, please contact us via email at enquiries@scudamores.com.

If you have a Season, Annual or Corporate Membership

For our existing members, we'll do our best to accommodate you with as little disruption as possible to your normal experience. In order to achieve this, we require all members to pre-book a specified time slot for their hire, and will set aside a proportion of our punts exclusively for these member reservations.  

We'll be offering a 4 month extension to memberships beyond each ticket's standard expiry date.

If you have any questions about ticket extensions or alternative choices for making the most of your membership please contact us via email at enquiries@scudamores.com.

How to book your timed slot:

Annual, Season and Corporate ticket holders will receieve an instruction email of how to reserve their timed slot in detail. If you haven't reveived your email please contact us at enquiries@scudamores.com.

- For Annual and Season ticket holders, you can reserve your timed slot here: https://www.scudamores.com/partners/members

- For Corporate ticket holders, you can continue to book as normal on your portal, but you must choose an arrival time slot now: https://www.scudamores.com/corporate/

 


 

Customer support

Our customer support team is now working remotely, from 9:00 am to 5:00 pm, 7 days a week.

If you wish to contact us please email us at enquiries@scudamores.com or on 01223 359 750. Due to the high level of enquiries and daily changes to the global situation please allow at least 24 hours for us to get back to you.

 

 


Email or Call Us: 01223 359750