Reopening, what it means to you and how to book punting on the River Cam.

Reopening

We're working hard to bring punting back to the River Cam, progressively, safely and in line with UK Government advice.

Self-Hire Rentals - From Friday 12th June we're reopening our Boatyard punt station, offering self-hire punt rentals on the upper river stretch towards Grantchester.

Private Chauffeured Tours - From Saturday 4th July we're reopening our Mill Lane and Quayside punt stations for private chauffeured tours along the College Backs.

To ensure the safety of our visitors and staff we’ll be operating at a reduced capacity and will require customers to book in advance.

Book a private chauffeured tour along the College Bakcs - find out what to expect

Book a self-hire boat towards Grantchester - find out what to expect

Following that, our aim is to bring back our punt rentals and private chauffeured tours on the iconic College Backs as soon it is safe to do so.

 


 

Content:

 


 

How we're reopening

We want to make sure it’s as easy and as safe as possible for you to enjoy the pleasure of punting and the sights of Cambridge that we’ve all missed. To ensure that, we’ll be operating a phased reopening of our sites with adapted opening hours and reduced capacity.

Which services are open?

From 12th June we’re opening our Boatyard punt station for pre-booked self-hire punts on the upper river in the direction of Grantchester only.

From Saturday 4th July we're reopening our Mill Lane and Quayside punt stations for private chauffeured tours along the College Backs.

Book a private chauffeured tour along the College Bakcs - find out what to expect

Book a self-hire boat towards Grantchester - find out what to expect

For the safety of our visitors, we will only be allowing punt reservations. Our kayaks and canoes are not available as a precaution, due to the shared nature of the personal flotation devices we supply with these craft.

 

Do I need to pre-book?

Yes. For our self-hire punts we’ve introduced an advanced booking system. This system requires all customers to book a specified time slot to help us manage visitor numbers and maintain safe social distancing.

If you don't book before you arrive, you’ll be asked to do so via our website or over the phone with our bookings team before were able to let you onto our premises. Sadly, if you don't book,we will be unable to let you hire a punt.

For our private chauffeured tours we accept bookings in advance as normal via our website, over the phone or at our kiosk.

 

How to book?

Private Chauffeured Tours

You can book a tour along the College Backs here on our website or over the phone on 01223 359 750.

- First please choose the date followed by your arrival time slot.

- Select the length of hire you would like (90 minutes, 3 hours, all day hire).

- The time slot is for your arrival time only, and it will take around 15 minutes to set you up safely on your boat.

- Your hire time will only start once you set off on your boat and the length will depend on your chosen ticket.

 

Self-Hire Punting

You can book a self-hire punt towards Grantchester here on our website.

- First please choose the date followed by your arrival time slot.

- Select the length of hire you would like (90 minutes, 3 hours, all day hire).

- The time slot is for your arrival time only, and it will take around 15 minutes to set you up safely on your boat.

- Your hire time will only start once you set off on your boat and the length will depend on your chosen ticket.

 

Which services are still closed?

College Backs self-hires are not available at the moment. We're following Government advice closely and will reopen these sites once our operational availability allows us and it’s safe to do so.

Our kayaks and canoe rental is also not available at the moment due to the nature of the shared buoyancy aids.

We’ll keep this page up to date with the latest opening information, so please keep checking. 

 

What to expect from your visit

It's also important that you know how we are adapting things to make it safe for everyone, so please read through our ‘Covid Secure’ guidance below.

 

What we are doing differently

- Requiring visitors to book hire slots in advance to avoid crowding.

- Allowing no more than 6 persons per group / punt for a self-hure punt and no more than 9 persons per group / punt for a chauffeured tour.

- Thoroughly sanitising all equipment (boat, cushions, pole and paddle) before and after each use.

- Implementing designated pedestrian route layouts and signage on site, along with dedicated members of staff to monitor the flow of people.

- Conducting briefings and hire handover procedures from 2 metres away.

 


 

What we ask of you

- Only punt with members of your own household or one additional household - including each household's support bubble.

- Bring your own hand sanitiser (and other PPE if you want to, of course).

- Be confidently mobile as we have had to adapt how we hold the boat to get you on and off and are unable to offer you a supporting hand or arm.

- NOT to participate if you / anyone in your household have been infected or displayed any coronavirus symptoms, or have been in contact with anyone that has the virus, within the last 14 days.

- NOT to participate if you / anyone in your household is deemed in the vulnerable categories as defined in the current UK Government advice.

 

When you arrive

- Please arrive 5 minutes before your time slot. Sadly, if you're more than 15 minutes late, we won’t be able to guarantee you entry. Your entry will then be at the discretion of the Duty Manager, whose decision will be based on visitor numbers and the ability to maintain safe social distancing.

- Have your booking confirmation ready to show the Scudamore’s staff member at the front entrance, preferably on your mobile device, to minimise contact with our staff.

- For self-hire punting, as part of your check-in you’ll be asked to secure a debit / credit card hire deposit (contactless) and to sign our Conditions of Hire (online signature).

 

During your visit

- To help keep everyone safe, please follow social distancing and Government guidance throughout your visit.

- Please look out for our staff and any signs around the site, taking care to follow their guidance.

- You are encouraged to clean or sanitise your hands immediately before and after tour hire or tour. Hand sanitiser will be available on site for the use of any customers who don’t have their own.

- Please do your best to return your hired punt on time to prevent delays to other customers.

- Be aware that, as a safety precaution, we are currently unable to provide any customers with personal flotation devices.

 


 

If you have a booking placed before 4th July, if you are a member with a season or annual ticket or have purchased a punt, a canoe or a kayak ticket:

How it affects your punting with Scudamore's

We're working hard to bring punting back to Cambridge, progressively, safely and in line with UK Government advice. To ensure that, we’ll be operating a phased reopening of our sites with adapted opening hours and reduced capacity.

Due to the constrained capacity and staggered reopening of our operation, your private tour, shared punt ticket or punting membership might have special conditions on its usage.

Please refer to the information below:

If you have a private chauffeured booking or a booked chauffeured package with us

We are cancelling all tour bookings and packages arranged up until 3rd July. In these cases, we'll be offering the choice of a full credit note for the value of your booking, a reschedule to a future date or a full refund.

Depending on the developing situation, we'll either resume normal service from 4th July or extend booking cancellations further. At present our standard bookings terms and conditions still apply to bookings arranged from 4th July, but if we have to extend the cancellation period, we'll offer the alternative choices mentioned in the paragraph above.

If you have a Shared Punting e-ticket purchased with us

Due to the developing situation we'll be offering a 12-month extension to e-ticket purchases beyond the standard 6-month validity period which starts from the purchase date.

An alternative is to use the value of the ticket against a self-hire punt or a private chauffeured tour when those become available as we reopen.

If you have a Shared Punting e-ticket purchased through a partner (Get Your Guide, TripAdvisor)

Please contact the partner through which you've purchased your ticket. Potential refunds will be dependent on each partner's individual cancellation policy.

If you have a Self-Hire punt, canoe or kayak ticket purchased before 1st June

If you have an 90-minute open-ended ticket or a gift-voucher purchased through our website, we can convert your e-ticket to a 90-minute self-hire booking for your preffered time and date. If you have any questions about your ticket or alternative choices for making the most of it, please contact us via email at enquiries@scudamores.com.

If you have a Season, Annual or Corporate Membership

For our existing members, we'll do our best to accommodate you with as little disruption as possible to your normal experience. In order to achieve this, we require all members to pre-book a specified time slot for their hire, and will set aside a proportion of our punts exclusively for these member reservations.  

We'll be offering a 4 month extension to memberships beyond each ticket's standard expiry date.

If you have any questions about ticket extensions or alternative choices for making the most of your membership please contact us via email at enquiries@scudamores.com.

How to book your timed slot:

Annual, Season and Corporate ticket holders will receieve an instruction email of how to reserve their timed slot in detail. If you haven't reveived your email please contact us at enquiries@scudamores.com.

- For Annual and Season ticket holders, you can reserve your timed slot here: https://www.scudamores.com/partners/members

- For Corporate ticket holders, you can continue to book as normal on your portal, but you must choose an arrival time slot now: https://www.scudamores.com/corporate/

 


 

Customer support

Our customer support team is now working remotely, from 9:00 am to 5:00 pm, 7 days a week.

If you wish to contact us please email us at enquiries@scudamores.com or on 01223 359 750. Due to the high level of enquiries and daily changes to the global situation please allow at least 24 hours for us to get back to you.

 

 


We're open: for private tours along the College Backs and self-hire rentals towards Grantchester.

More information on how to book can be found here: https://www.scudamores.com/cambridge-punt-tour

Please email us at enquiries@scudamores.com or call us on 01223 359 750 for any further information or help.

Email or Call Us: 01223 359750

Today’s opening times: 10:00 – 20:00, last tour departs 19:00