Information about COVID-19 (Coronavirus)

The welfare of our customers and staff is Scudamore's most important priority. In light of the global pandemic currently affecting the UK we're following the latest Government advice on COVID-19.

How it affects your punting with Scudamore's

We closed our tour and self-hire operations on Friday 20th March and will only reopen when we are advised that is safe to do so. We're monitoring the situation daily and will update our website as appropriate.

 

Customer support

Our team is now working remotely, from 9:00 am to 5:00 pm, 7 days a week.

If you wish to contact us please email us at enquiries@scudamores.com. Due to the high level of enquiries and daily changes to the global situation please allow at least 24 hours for us to get back to you.

 

If you have a private booking or a booked package with us

We are cancelling all bookings and packages arranged up until 30th April. In these cases we'll be offering the choice of a full credit note for the value of your booking, a reschedule to a future date or a refund of any moneys paid.

Depending on the developing situation we'll either resume normal service from 1st May or extend booking cancellations until 31st May. At present our standard bookings terms and conditions still apply to bookings arranged from 1st May, but if we have to extend the cancellation period we'll offer the alternative choices mentioned in the paragraph above.

 

If you have a Shared Punting e-ticket purchased with us

Due to the developing situation we'll be offering a 3 month extension to e-ticket purchases beyond the standard 6 month validity period which starts from the purchase date.

 

If you have a Shared Punting e-ticket purchased through a partner (Get Your Guide, TripAdvisor)

Please contact the partner through which you've purchased your ticket. Potential refunds will be dependent on each partner's individual cancellation policy.

 

If you have a Season, Annual or Corporate Membership

We'll be offering a 2 months extension to memberships beyond each ticket's standard expiry date. If we have to extend our closure period beyond 1st May we'll offer further extensions or alternative choices of making the most of your membership.

 

In light of the latest Government advice regarding COVID-19, we are now closed until further notice.

For what it means to you as a customer please see our information page (updated daily): www.scudamores.com/coronavirus

Please email us at enquiries@scudamores.com for any further information or help.

Email or Call Us: 01223 359750

Today’s opening times: 00:00 – 1:01, last tour departs 00:01