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Please ensure that you have read the General Information and the Terms & Conditions before making a booking, E-booking or E-reservation. Please contact us if you have any queries.
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| General Information
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Method
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We accept bookings online, by email, by phone, by fax and by post.
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Confirmation
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All bookings are subject to availability and we reserve the right to cancel a given booking at reasonable notice if Scudamore's management consider availability to be a problem.
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Booking Rates
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All rates quoted on this website include VAT charged at the current rate, where applicable.
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Disability Access
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Despite the constraints of our historic riverside locations, we are committed to ensuring that the widest range of people can access our punt stations and enjoy the river. Please contact us for further information and to discuss your specific requirements.
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Chauffeur Uniform
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Scudamore's standard chauffeur uniform comprises of a dark blue rain-jacket, light grey sweatshirt, light grey polo shirt, dark blue trousers and an optional dark blue logo-embroidered cap. Please let us know if you would prefer the chauffeur(s) scheduled for your booking to be dressed in a formal shirt, waistcoat and straw boater, but please note that, in the event of adverse conditions, we reserve the right to permit our staff to revert to more practical apparel. Adverse conditions include hot days, when the wearing of a boater and/or waistcoat may be considered deleterious to the health of chauffeurs.
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| Terms & Conditions: Minimum Notice Periods |
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Making
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48 hours. Phone or email bookings may sometimes be accepted at less notice, but may be subject to additional surcharges.
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Altering
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48 hours prior to the booking.
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Cancelling
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Punting: 48 hours prior to the booking for a refund of any monies paid minus £50.00. We cannot offer refunds after this time, except in the case of bad weather or dangerous conditions (see below).
Food & drink: 48 hours prior to the booking for a full refund. We cannot offer refunds after this time.
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| Terms & Conditions: Payment |
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Online booking
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We require full payment online to confirm a booking.
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Other methods
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Less than £300.00: we require full payment to secure the booking.
More than £300.00: we require a deposit of 50% of the full value of the booking. The balance is payable two weeks before the booking.
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Invoicing
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Only available to Credit Account Customers.
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Payment method
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We accept most major cards, except Amex and Diners Club. Cheques to be made out to "Scudamore's Punting Company Ltd".
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| Terms & Conditions: On The Day |
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Self-hire punts only, except treasure hunt
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Upon collection of your craft we require a damages deposit of a credit card imprint. This deposit is refundable upon the safe return of the craft and the payment of any outstanding balance.
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Late arrival
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We only guarantee punts for 15 minutes beyond the agreed time. Late arrival may lead to a further delay or a reduced timing. If you are going to be delayed, please notify us as soon as possible, so that we can try to reschedule your booking.
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Non-appearance
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Any group failing to show up without giving prior notice will be deemed to have had their booking and will not be eligible for a refund. Credit Account Customers will be invoiced for the full value of the booking.
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Bad weather causing you to cancel |
Punting: we will refund any monies paid minus £50.00.
Food & drink: we cannot refund food and drink orders.
Note: our decision is final as to what constitutes bad weather.
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Dangerous conditions forcing us to cancel |
Punting: we will refund any monies paid minus £50.00.
Food & drink: we cannot refund food and drink orders.
Note: our decision is final as to what constitutes dangerous conditions, such as flooding or high winds.
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| Terms & Conditions: Refunds |
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All options
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Refunds are at the discretion of the Scudamore's management.
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